The provision of goods and services is subject to availability. In cases of unavailability the provider will refund the client in full within 30 days.

The provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of the goods ordered does not meet

The providers standards: Should the provider exercise this right, the user will receive a full refund with no deductions.

Only goods that have been unused, unopened and not damaged may be returned to the provider within 30 days. We do not refund items when:

A client has had a change of mind, or products have been opened and tampered with and not in a resalable condition. You are welcome to return goods when the incorrect item has been delivered. The client will be refunded the goods less the courier/postage fee unless we delivered the incorrect items.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@ecoh2zero.com

Additional contact details:

Info@ecoh2zero.com – information, contract manufacturing. New distributors.
Contact person Jose.
Contact number – 082 490 9000

sales@ecoh2zero.com – invoicing, returns, admin, payments.
Contact person Jackie.
Contact number – 082 462 8096

info@cleanshop.co.za – orders, order progress, availability of products.
Contact person Leigh Ann.
Contact number 087 106 6852

thecleanshopsales@gmail.com – product issues, product queries, bulk sales, new products, general queries.
Contact person Michael.
Contact number – 062 101 8489.